Shipping policy

Shipping Policy

Where we ship

Niella currently ships within the United States only. We're working on expanding to international markets — sign up for our newsletter to be notified when we launch in your country.

Shipping cost

Free standard shipping on every US order. No minimum, no shipping fees at checkout.

Processing time

Orders are typically processed and shipped within 1–3 business days of being placed. Orders placed on weekends or US holidays will begin processing on the next business day.

Delivery time

Once shipped, US orders typically arrive within 5–8 business days. Delivery times may vary based on your location and carrier conditions.

Total expected timeline from order to delivery: 6–11 business days.

Tracking

You'll receive a tracking number by email as soon as your order ships. If you haven't received tracking within 5 business days of ordering, email [your support email] and we'll look into it.

Carrier

Niella ships via USPS, UPS, or DHL depending on destination and carrier availability. We choose the fastest reliable option for each order.

Order changes

If you need to update your shipping address, contact us within 12 hours of placing your order. After 12 hours, the order may have entered fulfillment and we can no longer modify it.

Lost or stuck packages

If your tracking shows your package hasn't moved in 7+ business days, or if your package is marked delivered but you haven't received it, email us at [your support email]. We'll work with the carrier to resolve it and reship if needed.

Wrong address

If a package is returned to us due to an incorrect or undeliverable address, we'll contact you to confirm a correct address before reshipping. The customer is responsible for any reshipping costs in this case.

Questions

Email Getniella@gmail.com. We typically respond within 24 hours on business days.